LCG Tools Hub

Internal tools for the LCG team — provisioning, porting, onboarding, and operations.

Provisioning & Setup

📞

Polycom Provisioning Guide

Generate a customer-ready reconfiguration guide and email draft for Polycom VVX phones.

Live

📠

Fax Setup Guide

Generate fax onboarding instructions and setup guide for new lcgFax and Fax Enable customers.

Coming Soon

Porting

🔢

Port Order Tool

Build a structured port request tied to a customer account for submission to the LCG/Ahoi porting team.

Coming Soon

🔄

Portout Request

Generate a portout authorization response for departing customers with required carrier documentation.

Coming Soon

Operations

🛡️

Fraud Reporting

Somos FRS report builder — structure and submit toll-free fraud reports through the FRS portal workflow.

Coming Soon

📦

VoIP Supply Order

Streamline device orders — generate pre-filled order summaries for VoIP Supply submissions.

Live

💬

SMS Connect

Manage and configure LCG SMS Connect multi-tenant business texting for customers.

Coming Soon

Reporting & Admin

👤

Customer Onboarding

Step-by-step onboarding workflow for new LCG customers — provisioning, porting, and welcome communications.

Coming Soon

📊

Call Reporting

Access customer call detail records, usage summaries, and traffic analytics.

Coming Soon

🎫

Help Desk

Submit and track support tickets for LCG customers and internal issues.

Coming Soon

🛒

Ordering Portal

Self-service ordering for LCG services — lines, DIDs, devices, and add-ons.

Coming Soon